Last updated: October 2025
Big TV respects your privacy and is committed to protecting your personal data. This policy explains how we handle information we collect from you, and how we use cookies on our website big-tv.co.uk.
Big TV
Website: big-tv.co.uk
Telephone: 0800 001 6000
Email: info@big-tv.co.uk
For the purposes of data protection law, Big TV is the data controller responsible for your personal information.
We only collect limited information to help us understand how visitors use our website and to respond to enquiries.
When you contact us by phone, email, or contact form, we may collect your name, email address, phone number, and any details you provide relating to your enquiry.
This information is used solely to respond to your enquiry and provide our services.
Like most websites, we use Google Analytics to collect anonymous statistical data about how visitors use our site (e.g. pages viewed, time spent on site, and how you found us).
This information does not personally identify you.
We use your information only to:
Respond to your messages and enquiries.
Improve our website and services through anonymous usage analytics.
Maintain our internal records.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We process personal data under one or more of the following lawful bases:
Consent – where you have contacted us directly and provided information voluntarily.
Legitimate interests – to monitor and improve our website performance and services.
Cookies are small text files placed on your device when you visit our website.
These are necessary for the website to function properly and cannot be switched off.
We use Google Analytics cookies to collect anonymous information about how our site is used.
This helps us understand which pages are most popular and how we can improve the website.
Google Analytics does not identify individual users or associate your IP address with any other data held by Google.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We retain personal information only for as long as necessary to respond to your enquiry or provide our services, after which it is securely deleted.
Under UK GDPR, you have the right to:
Request a copy of the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict our processing of your data.
To exercise these rights, please contact us at info@big-tv.co.uk.
We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no data transmission over the internet can be guaranteed to be 100% secure.
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies.
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this policy or how we handle your data, please contact:
📧 info@big-tv.co.uk
📞 0800 001 6000